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Terms of Service

These are the simple terms for booking childcare with us. By booking, you agree to them. We have kept them short and clear.

Last updated: 8 July 2026

1. About these terms

These terms apply when you book childcare with Joyful Nanny Bali (“we”, “us”, “our”), operated by Vera as an individual in Bali, Indonesia. Please read them before you book. If anything is unclear, just ask us.

2. Our service

We provide warm, professional nanny care for families visiting or living in Bali, in your villa, hotel, or resort. Vera hand-picks and trains the nannies on our team. We do our best to match you with a nanny who fits your family, and we agree the details of each booking with you in advance.

3. Booking & payment

  • A 50% deposit confirms your booking and secures your nanny.
  • The balance is due before care starts.
  • We accept payment by bank transfer or PayPal.
  • Rates are as quoted to you (from IDR 110,000 per hour, 4-hour minimum, full days from IDR 880,000). A small transport fee may apply for areas beyond Canggu and Seminyak, and there is a small charge per additional child. We confirm all costs with you upfront.
  • Last-minute and same-day bookings require full payment upfront.

4. Cancellations

If you need to cancel, please tell us as soon as you can. Cancel 48 hours or more before care starts and we refund your deposit in full. Cancellations made less than 48 hours before care starts are non-refundable, as your nanny’s time has been reserved for you.

5. Your responsibilities

To help us give your children the best care, we ask that you:

  • Give us accurate details about your children, including any allergies, medical needs, or routines.
  • Provide a safe environment for care in your villa, hotel, or resort.
  • Share any house rules or preferences you would like the nanny to follow.
  • For shifts of 6 hours or more, kindly provide a meal for your nanny, as you would for a guest in your home, or add IDR 100,000 and we will take care of the meal ourselves.

6. Our care & safety

Every nanny on our team is hand-picked and trained, first-aid and CPR trained, and follows your family’s guidance. If your nanny is ever unwell and cannot come, we will do our best to arrange a trusted replacement from our team, always confirmed with you first. Your child’s safety and happiness always come first.

7. Liability

We take the care of your children very seriously and act with reasonable skill and care at all times. To the extent permitted by law, we are not liable for indirect or unforeseeable losses, and our total liability in connection with a booking is limited to the amount you paid for that booking. Nothing in these terms limits any liability that cannot be limited under applicable law.

8. Changes, law & contact

We may update these terms from time to time; the version in force is the one published here when you book. These terms are governed by the laws of Indonesia. If you have any questions, please contact us:

See also our Privacy Policy.